EMAIL ETIQUETTE SURVIVAL TOOLKIT

Interactive Toolkit + PDF | Part of the Professional Communication Series

🟢 🟡 🔴 What to write, for whom, and how formal to be. Soften. Specify. Send.

Digital product. Nothing is shipped. You'll receive:

📑 email 1 - your receipt and payment confirmation

📥 email 2 - your instant PDF

📧 email 3 - your personal access code is emailed to you within 24 hours of purchase

🇬🇧 TRY IT FREE FIRST

Test the real toolkit before you buy: https://fluentryuk-ops.github.io/professional-series-demos/

The demo has the same layout, with some sections open and the rest locked. Buy only if you like it.

Your English can be strong and your emails can still sound wrong. In British workplace email, the same request can read as polite, blunt or passive-aggressive depending on a few small choices: the subject line, the greeting, how you ask, and how you chase.

This toolkit shows you what to write, for whom, and how formal to be, with ready-to-copy phrases you can use today.

🇬🇧 WHAT YOU GET

• Interactive toolkit with 11 sections (a start-here guide plus 10 email topics) and 23 numbered parts
• Example phrases colour-coded with the traffic-light register system: 🟢 Friendly, 🟡 Professional, 🔴 Formal
• Copy the phrases you need straight into your emails
• A "Test Yourself" quiz tab (6 questions) to check what you have learned
• Downloadable PDF to keep and study offline (27 pages)
• Works on phone, tablet and computer. No app or account needed. This toolkit has no audio.

🇬🇧 HOW YOU GET ACCESS

1. Buy the toolkit.
2. Your personal access code arrives by email within 24 hours.
3. Tap the link in the email, or enter your code at https://fluently-toolkits.fluentry-uk.workers.dev/enter, and open your toolkit and PDF.

Lost your code? Email info@fluentry-uk.com with your order number.

🇬🇧 WHAT'S COVERED

• Subject lines - internal vs external, and getting a reply
• Opening an email - greetings by relationship, first-line openers, replying, introducing yourself
• Making a request - asking a colleague, your manager, or someone senior; checking you have understood; suggesting a meeting time
• Chasing and following up - the first chase, the second chase, time-sensitive chases, bringing in someone else politely
• Saying no, declining and pushing back - declining a request, disagreeing in writing, managing scope creep
• Delivering bad news or apologising
• Closing an email
• CC, BCC and reply-all etiquette
• Out-of-office and away messages - 3 ready-made messages
• Handle with care - 6 phrases that can land badly

🇬🇧 WHO THIS IS FOR

Multi-lingual and non-native English professionals at B1 to B2 level who write emails in UK and British-culture workplaces and want them to sound clear, polite and professional.

Developed by a native British English speaker with experience of UK workplace communication.

F L U E N T R Y ᐧ U K - British English for Multi-Lingual Non-Native Professionals. Say It. Own It.