GIVING AND RECEIVING FEEDBACK

Interactive Toolkit + PDF | Part of the Professional Communication Series

🟢 🟡 🔴 Say it clearly. Hear it calmly. Respond confidently.

Digital product. Nothing is shipped. You'll receive:

📑 email 1 - your receipt and payment confirmation

📥 email 2 - your instant PDF

📧 email 3 - your personal access code is emailed to you within 24 hours of purchase

🇬🇧 TRY IT FREE FIRST

Test the real toolkit before you buy: https://fluentryuk-ops.github.io/professional-series-demos/

The demo has the same layout, with some sections open and the rest locked. Buy only if you like it.

Feedback is one of the places where British workplace indirectness shows up hardest, in both directions.

When you give it, British norms expect you to soften criticism so it does not feel like a personal attack. Feedback that is perfectly normal in other cultures can land as blunt or harsh. When you receive it, the softening works against you: praise and criticism arrive folded together, so the real message can be hard to find.

This toolkit gives you the language to give feedback clearly and kindly, and the skill to hear what is really being said.

🇬🇧 WHAT YOU GET

• Interactive toolkit with 77 audio phrases across 7 sections, plus a start-here guide
• Example phrases colour-coded with the traffic-light register system: 🟢 Friendly / Natural, 🟡 Professional / Neutral, 🔴 Formal / Direct
• Softened British feedback phrases decoded, so you know what they usually mean
• A quiz with 20 questions and a score to check what you have learned
• Downloadable PDF to keep and study offline (31 pages)
• Works on phone, tablet and computer. No app or account needed.

🇬🇧 HOW YOU GET ACCESS

1. Buy the toolkit.
2. Your personal access code arrives by email within 24 hours.
3. Tap the link in the email, or enter your code at https://fluently-toolkits.fluentry-uk.workers.dev/enter, and open your toolkit and PDF.

Lost your code? Email info@fluentry-uk.com with your order number.

🇬🇧 THE 7 SECTIONS

• S1 Decoding British Indirect Feedback - why criticism hides inside praise, softened phrases and what they usually mean
• S2 The Situation, Behaviour, Impact (SBI) Method - the three-part structure, worked examples by formality
• S3 Giving Feedback to a Peer - casual, professional and formal examples
• S4 Giving Feedback Upward - feedback to your manager
• S5 Receiving Feedback in the Moment - the first response, asking for specifics, buying time, saying it back, asking what good looks like, phrases to avoid, responding to praise
• S6 Responding to Feedback You Disagree With
• S7 After the Conversation - following up

🇬🇧 WHO THIS IS FOR

Multi-lingual and non-native English professionals at B1 to B2 level who work in, or are preparing to work in, UK and British-culture workplaces, and want to give and receive feedback with confidence.

Developed by a native British English speaker with experience of UK workplace communication.

F L U E N T R Y ᐧ U K - British English for Multi-Lingual Non-Native Professionals. Say It. Own It.